Mbuli Holdings Ltd is a credit management agency with highly skilled personnel that incorporates flexible methods towards dynamic market demand. Client welfare is paramount through the integration of innovative technology coupled with expertise for the provision of highest success rates. Feedback flows in on regular intervals in form of weekly, fortnightly, monthly, or special reports on a need-basis.

Job Overview:

Job Type - Full Time
Qualification - BA/BSc/HND , Diploma
Experience -  not listed 
Location - Nairobi
Job Field - Finance / Accounting / Audit  , Internships / Volunteering 

We are looking for highly motivated Debt Collection Agent Interns to join our Collections team. This internship offers a great opportunity to gain hands-on experience in debt recovery, account activation, and customer negotiation within a professional and dynamic environment. Successful candidates will work closely with experienced collections agents, learning key skills in financial recovery and customer service.

Key Responsibilities:

• Assist in contacting clients with overdue accounts through calls, emails, and follow-ups.
• Support in negotiating repayment plans and settlements with customers.
• Learn and assist in skip tracing to locate hard-to-reach clients.
• Maintain and update customer records in the system.
• Assist in preparing reports on collections progress and settlements.
• Provide excellent customer service while maintaining professionalism in all interactions.

Requirements:

• Education: Diploma or Degree in Business, Finance, Accounting, Economics, or a related field (recent graduates or continuing students preferred).

Skills:

• Strong communication and negotiation skills.
• Good problem-solving abilities.
• Proficiency in MS Office (Excel, Word, Outlook).
• Ability to work in a fast-paced environment and meet deadlines.

Personal Attributes:

• High level of integrity and professionalism.
• Eagerness to learn and adapt.
• Team player with a results-driven mindset.

Benefits:

• Hands-on training in debt collection and financial recovery.
• Opportunity to gain valuable banking and collections industry experience.
• Possibility of future employment based on performance.
• A dynamic and supportive work environment.